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  • Samsung Smart TV

    Note: iOS Devices can't Airplay to Samsung Smart TV through The Chosen app.    Troubleshooting Steps. Restart your Android mobile device and your Samsung Smart TV(unplug and plug back in). Make su...

  • Device Connection Troubleshooting

    Roku Let's first please make sure you’ve tried these basic troubleshooting steps: Is your Roku turned on and all set up? Is your phone’s WiFi turned on and on the same network as your Roku? (Dual-...

  • How to find your current Chosen app version

    Follow these steps to find your current Chosen app version: Click on the "Me" icon at the bottom right to navigate to your profile page. On your profile page, the version number is located at the ...

  • Fire TV

    Troubleshooting steps:  Check for software updates on your Fire TV by navigating through [Settings > My Fire TV > About > Check for updates]. If your device finds an update, click 'Install Update'...

  • Chromecast

    Step 1. Check your internet connection Verify that your Chromecast and mobile device are connected to the same network (Dual-band routers offer a 2.4G and a 5G signal, make sure both devices are o...

  • Roku

    What should I check first? Before exploring other possibilities, check that network access has not been disabled on your Roku device using the steps below: Press the Home button on your Roku remot...