All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Once your order is processed you will receive an email confirmation with your order number. You will receive another email with shipping information and tracking number once your order ships. Example: If you were to order on a Wednesday, and we process your order to ship on the following Tuesday, your tracking information will then be emailed at that time. If there will be a significant delay in the shipment of your order, we will contact you via email with additional information.
The release of Season 2 and learning the ropes of a new store may take us a little longer, but we will work hard to expedite our processes for the future. We apologize if there is a delay in receiving your items and thank you for your patience and your dedication to this show!
**Please note: If you have an order number and/or confirmation email, then you do have an order with us (don't forget to check your junk folders) and we are working hard to get it to you!
How to track your package:
The confirmation email you received from Shopify contains a link for shipping info you may click on to see the status of your order. As soon as it ships, you will receive an email with a tracking number. It may still be a day or two before you see any movement since the package label sometimes gets printed in anticipation of your order shipping out.
**One more mention, we use UPS Mail Innovations. This means that the order could be transferred to USPS, depending on your mailing address. While the transfer is being processed, you may not see any movement on the package for a day or two.
What to do with your tracking info:
- If the tracking information says "pre-shipment", and has for more than a week, please contact us.
- If your package was sent to the wrong address, let us know asap by clicking on the Submit a Request button below.
- If the tracking says "delivered", check your mailbox or porch. Sometimes USPS will hide a package behind a flower pot, etc. If you still don't have it, please contact UPS/USPS to see if your local post office can help you locate your package. (depending on who made the delivery)
For any other shipping issues, please contact support using the form, clicking here.
Our shipping team is available M-F from 9-5.