Having a lost order can be so frustrating. We are excited to announce that we have partnered with Route, for insuring your package starting May 14th.
If you purchased the Route Package Protection that was offered then resolving this issue is as simple as inputting your email, order number, and clicking on a few options.
Here is how to get started: https://claims.route.com/
We have offered Route Package Protection at a minimal cost; so that our fans are protected if their package is stolen, lost, or damaged.
Please understand that we are not a typical online retailer. We use the funds from our Gift Factory to fund future seasons of The Chosen, and as such, are unable to continue absorbing the cost of packages that are lost once they leave our warehouse. If your order goes missing, and you have declined Route Package Protection, we will be unable to cover the loss of your order.