We are so sorry for the delay!
With the merge of the two online stores, we had an unexpected influx of orders, and with that came a similar influx of returns, like we've never seen before! We've recently hired new staff specifically to handle the orders that come back to our warehouse. We're also creating new processes, so that we can resolve these issues more efficiently.
Please know that we're doing everything we can to get to every returned package and get them back out to our amazing fans as quickly as possible. You'll receive communication from our shipping team when they handle your package, and new tracking information via email when it reships.
If you would prefer to cancel your order and receive a full refund, rather than wait for your order to reship, we understand. Please let us know by clicking on Submit a request below, and we'd be happy to take care of that for you, as long as we haven't already sent it back out!
We know that this has been a frustrating experience, and we're committed to improving every step along the way, so that we can make it better. We apologize, and we're so grateful for your support and patience.
What is my return status?
