What should I check first?
Before exploring other possibilities, check that network access has not been disabled on your Roku device using the steps below:
- Press the Home button on your Roku remote.
- Select Settings then System followed by Advanced system settings.
- Select Control by mobile apps and finally Network access.
- Make sure Default or Permissive is selected to use the mobile app.
- Note: Most users select Default. The Permissive setting is typically used with an advanced network configuration.
Next, try these troubleshooting steps.
- Make sure your mobile device and Roku are updated to the latest software versions.
- Verify The Chosen app is updated on your device.
- Verify that your mobile device and Roku are connected to the same network (Dual-band routers offer a 2.4G and a 5G signal, make sure both devices are on the same one).
- Restart your Roku by navigating to Settings > System > System Restart.
- Restart your mobile device, re-open The Chosen app and try to cast to your Roku. If you're still having issues, please move on to the next steps.
What else may prevent my Roku device from appearing on the discovery screen?
- Your iOS device does not have permission to access other devices on your network.
If your Apple iPhone or iPad is running iOS 14 or higher, you are required to grant "Local Network" access to allow the mobile app to see and connect with your Roku device. You can use the steps below to give your iOS device permission to access your Roku device.
- Open Settings on your iPhone or iPad (running iOS 14 or higher)
- Scroll down to The Chosen app and tap it.
- Tap the Local Network setting until the slider button is green.
- Your mobile device is connected to a VPN.
A Virtual Private Network, or VPN, is commonly used when you work from home and need to connect your computer or mobile device to the work network. Check that your mobile device is not connected to a VPN when using the Roku mobile app since some VPN applications route all traffic through the VPN and therefore cause your Roku device not to be visible.
To help troubleshoot further, you may need to check the IP address of your Roku device. You can do this from the home screen by going to Settings > Network > About. If you have checked network access and it is enabled, but your Roku device is still not appearing on the discovery screen, it may be caused by one of the following:
- If your Roku device is using a wired (or Ethernet) connection, you should check that the IP addresses assigned to your wireless and wired devices are in the same IP range. As an example, if your mobile device is assigned 192.168.1.156 and your Roku device is assigned 192.168.1.169, the devices should be able to communicate with each other. However, if your mobile device is assigned 192.168.1.156 and your Roku device is assigned 10.0.1.144, the devices will not be able to communicate (since they are on different networks). In addition to investigating IP addresses, it's important to know that some network devices (e.g., wireless access points) can be configured to block wireless communication with wired devices. If you are not comfortable checking the configuration of your network, you may need to contact a local network professional for help.
- Your Roku device is using a public IP address.
Devices on your network, such as your Roku device, should be using a private IP address that falls within one of the following ranges:
Start End 10.0.0.0 10.255.255.255 172.16.0.0 22.214.171.124 192.168.0.0 192.168.255.255
If the IP address is not inside one of the private ranges, your Roku device is assigned a public IP address. This is most common when a router* is not present on your network. Install a router to manage the IP addresses, or contact your ISP or the person who manages your network to help resolve the problem.
If you're still having issues casting to your Roku after following the steps above, please contact the customer support team by clicking the link below.