Do you ship internationally?
Yes, we do!
PLEASE NOTE: Any Taxes, Duties, or fees that are applied by your country are the responsibility of the receiver. *FREE shipping is currently for domestic only*
How does Free Shipping work?
Free shipping is currently only available on gift orders shipped within the US that come to a subtotal of $77 or more. Please note that the total must be $77 after discounts and before taxes.
**Free shipping does not apply to purchases for gift cards.**
How do I get my Free Wristbands?
Simply add a minimum of 3 items to your cart, then also add the wristband (Set of 5) into your cart and they will be marked to $0. No other discounts can be used at the same time, otherwise, the wristbands will return to their price of $14.99.
Need more information on the wristbands? Click here
When will my order be shipped?/I have not received a shipping confirmation.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. Once your order is processed you will receive an email confirmation with your order number. You will receive another email with shipping information and tracking number once your order ships. Example: If you were to order on a Wednesday, and we process your order to ship on the following Tuesday, your tracking information will then be emailed at that time.
**Sometimes we receive thousands of orders and do our best to get them out asap! If you have a confirmation email (check your junk folder) and an order number, then your order is in our queue. It will likely be delayed due to the business of the following weeks, so we ask that you keep an eye out for the tracking number and be a bit patient while we work to get everything printed and shipped! We can't thank you enough!
Can I edit my address?
It is very important that you check your address before you submit your order. If you made a mistake on your address we are only able to help you change it as long as a tracking number has NOT been assigned to it. If a tracking number is assigned then, unfortunately, we will not be able to change it.
If it has a tracking number already assigned, and the postal service is unable to deliver it, it'll come right back to our warehouse. Once we receive it, our shipping department will take a look at your ticket and reship it to your updated address.
The quickest way is to reach out by clicking Submit a Request below to be in contact with the correct support agents.
My order is missing/containing the wrong items?
If this is the case, we deeply apologize. We'd be happy to make this right.
Below is a link for you to start a Return and Exchange claim. All you will need is the Order Number (found on your purchase confirmation email) and the Zip Code for the shipping. You do not have to return anything that is damaged or defective.
Follow the instructions and before you know it, the new item(s) will be on the way!
Does my order ship with UPS or USPS?
We ship with both UPS (UPS Mail Innovations) and USPS, depending on which will be best for your address. You may notice it starts out with UPS but transfer to USPS. That should be reflected in the tracking information and may show no activity during the transfer process. We apologize for any confusion.
Can I return or exchange items?
Below is a link for you to start a Return and Exchange claim. All you will need is the Order Number (found on your purchase confirmation email) and the Zip Code for the shipping.
Do you ever have discounts?
We occasionally offer discounts during our Livestreams, so be sure to follow us on social media.
Also, Dallas often sends out updates and special offers through this Community text feed. Send a text to (214) 239-1527 to be added to the list. If at any time you'd like to be removed from the list, you can text the word "STOP" to that same number.
Can you backdate a coupon from a Livestream?
No, discount codes are limited to the time period in which we discuss them. Keep an eye on our social media pages, or join Dallas's text group (to receive discount codes).
Can you help with sizing?
The best way to check the sizing of an item is to measure a well-fitting shirt or sweatshirt you currently own- lay it flat and measure from side to side just underneath where the sleeve connects to the body of the garment and then compare to the WIDTH on the size chart. This should confirm that the item you ordered will be a good fit.
More information about sizing: Click here
Is The Disc Region Locked?
The discs are unlocked and will work for any Region.
Have an issue with a DVD you received?
Please reach out to us by clicking the Help widget in the bottom corner. Include: what device you're trying to play the DVD on and what exactly is happening. This helps us understand what issue you're having and how to help. Thanks!
How can we Pay It Forward?
Thanks for the support! You can "pay it forward" at https://watch.angelstudios.com/thechosen/pif or by clicking the Pay It Forward tab at the bottom of our app.
How can we invest in The Chosen?
Investment is not currently available, but all Chosen-related information can be found in The Chosen's free app. If you are a former investor you can find your investment details here.